Due to the strong growth of deliveries for web-sales we are experiencing delays for our international courier shipments. We are doing out utmost to ship instantly but final delivery performance is beyond our control. Please accept our apologies in case of an unforeseen delay.
- Which sizes are available?
XXXL: ca 48 cm high and 76 cm long / Weight ± 20 kilo.
XL: ca 24 cm high and 38 cm long / Weight ± 2 kilo.
Large: ca 18 cm high and 29 cm long / Weight ± 1,5 kilo.
Medium keramiek: ca 11 cm high and 16 cm long / Weight ± 0,5 kilo
Medium Resin: ca 9,5 cm high and 15 cm long / Weight ± 0,5 kilo
Small: ca 3,5 cm high and 7 cm long / Weight ± 0,2 kilo.
Not all cows are produced in ALL sizes. Only a selcted part of the collection is available in all sizes.
- How long will it take for my cow to arrive?
Orders that are placed on Monday - Friday before 12.00 CET (with exceptions of holidays) will be delivered to the post office the same day. CowParade International ships from the Netherlands, the actual time it will take for the parcel to arrive depends on the destination. As soon as the order is shipped CowParade International will send an e-mail containing a Track & Trace code.
- Can I follow the moooovement of my cow when it is shipped?
As soon as have send the cow you will receive a Track & Trace number with wich you can follow the delivery of your cow.
- What material is the cow made off?
All large and small cows are made from Poly Resin, in the medium sizes we have a collection that is made of Poly Resin and a collection that is made of ceramic. The medium ceramic cows are the only cows that are not hand painted.
- My cow is damaged.
We check every cow before we send it. However adventures on their trip may result in damage. If your cow arrives damaged please contact us via info@@cowparade-international.com so we can sort out the best solution.
- How do I take care of my cow?
To make sure you can enjoy your cow for a long long time in its full glory you need to take of her. We recommend not to put the cow in direct sunlight, this might damage the paint or over time change the colours, to prevent the cow from getting dusty we recommend to whipe the cow every once in a while with a dry cloth.
- Shipping Costs
Inside the EU - € 7,95
Outside the EU - € 14,95
If the ordered product is not entirely to your satisfaction you have a right of return. Please inform us via e-mail (email@example.com) if you would like to replace the product or simply want to return the product.
There is a legal 'Cool Down" (revocation right) period of 14 days in which you can return the product to us without any hang-ups. This period starts as soon as you have received the ordered product. Products returned to CowParade International should be unused and undamaged and if possible in the original packaging. CowParade International will pay back the total costs of the purchased product incl. the delivery costs that were paid when purchasing the product. Restitution will take place within 14 days after we have received your notification of revocation.(withdrawel from).
CowParade International will use the same method of payment that was used for purchasing the product unless the customer agrees with a different payment method. Transferring the paid amount to the customer will be free of charge. The costs made to ship the product back to CowParade International will be at one's own expense. If you would like to use your revocation right please download the form here, and send it back to us via mail or regular post. As soon as we have received your request we will send you a confirmation via e-mail.
- I have another question?!
Let us know and we will do our best to answer it firstname.lastname@example.org